Your privacy matters to us. This Privacy Policy explains exactly what personal data Arenaph collects, why we collect it, how we use it, and the rights you have as a Filipino player on our platform.
Privacy at a Glance
Before reading the full policy, here are the six core principles that guide how Arenaph handles your personal information.
Arenaph uses industry-standard SSL encryption and secure server infrastructure to protect all personal and financial data you share with us. Your information is stored on protected servers and is never transmitted without encryption.
Arenaph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the Arenaph platform and to comply with our legal obligations.
We only collect the personal data that is genuinely necessary to provide you with a safe, compliant, and enjoyable gaming experience on Arenaph. We do not collect data beyond what is required for our stated purposes.
Where Arenaph relies on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
Arenaph is transparent about what data we collect and why. This Privacy Policy is written in plain, accessible English so that every Filipino player can understand exactly how their information is being used on our platform.
Arenaph processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all applicable implementing rules and regulations issued by the National Privacy Commission.
Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data held by Arenaph. Here is what you are entitled to.
You have the right to request a copy of the personal data Arenaph holds about you, along with information about how it is being processed.
If any personal data Arenaph holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
In certain circumstances, you have the right to request that Arenaph delete your personal data, subject to our legal and regulatory retention obligations.
You have the right to object to Arenaph processing your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
You may request that Arenaph restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
You have the right not to be subject to decisions based solely on automated processing that significantly affect you, without human review where applicable.
If you believe Arenaph has mishandled your personal data, you have the right to lodge a complaint with the Philippine National Privacy Commission.
Last Updated
January 1, 2026
Important Notice: This Privacy Policy ("Policy") describes how Arenaph ("Arenaph," "we," "us," "our") collects, uses, stores, and protects the personal data of users ("you," "your") who access or use the Arenaph online gaming platform at arenaph.net and the Arenaph mobile application. By registering an account or using the Arenaph platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Arenaph is an online gaming platform operating at arenaph.net, providing sports betting, casino games, live dealer games, and instant-win games to players in the Philippines. Arenaph acts as the data controller in respect of the personal data collected through the platform.
As data controller, Arenaph is responsible for determining the purposes and means by which your personal data is processed. We are committed to processing your data lawfully, fairly, and transparently in accordance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and all applicable implementing rules and regulations issued by the National Privacy Commission ("NPC").
If you have any questions about this Policy or about how Arenaph handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.
Arenaph collects the following categories of personal data from players and platform users:
Arenaph does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or legal compliance purposes.
Arenaph collects personal data through the following means:
Arenaph uses the personal data we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age and identity verification (KYC) | Identity, government ID data | Legal obligation |
| Processing deposits and withdrawals | Financial data | Contract performance |
| Anti-money laundering compliance | Identity, financial, transaction data | Legal obligation |
| Fraud prevention and security | Technical, identity, financial data | Legitimate interests |
| Responsible gaming monitoring | Gaming, behavioural data | Legal obligation / legitimate interests |
| Customer support | Identity, contact, gaming data | Contract performance |
| Platform improvement and analytics | Technical, behavioural data | Legitimate interests |
| Marketing communications (where consented) | Contact, behavioural data | Consent |
| Regulatory reporting | Identity, financial, gaming data | Legal obligation |
Arenaph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Arenaph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
Arenaph does not sell your personal data. We may share your personal data with the following categories of recipients only where necessary and on a strictly need-to-know basis:
Arenaph engages trusted third-party service providers to assist in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, cloud hosting providers, and customer support tools. All service providers are contractually bound to process your data only on Arenaph's instructions and in accordance with applicable data protection laws.
Arenaph may disclose personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering legislation and gaming regulations.
In the event of a merger, acquisition, or sale of all or part of Arenaph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.
Arenaph may share your personal data with other third parties where you have provided your explicit consent to such sharing.
Arenaph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, Arenaph will securely delete or anonymise your personal data in accordance with our data disposal procedures.
Arenaph uses cookies and similar tracking technologies on the arenaph.net website and mobile application to enhance your user experience, analyse platform usage, and support security functions. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Arenaph platform. By continuing to use the platform after being presented with our cookie notice, you consent to our use of non-essential cookies.
Arenaph implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Arenaph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
While Arenaph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your Arenaph account credentials.
To exercise any of your data subject rights as described in this Policy, please submit a written request to the Arenaph Data Protection Officer using the contact details in Section 13. Your request should include:
Arenaph will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, in which case you will be notified of the extension and the reasons for it.
Arenaph will not charge a fee for processing data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
If you are not satisfied with Arenaph's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The Arenaph platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. Arenaph does not knowingly collect personal data from persons under the age of 21.
If Arenaph becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. All funds associated with an underage account will be handled in accordance with applicable regulatory requirements.
If you believe that a minor has registered an account on the Arenaph platform, please contact our support team immediately so that we can investigate and take appropriate action.
Arenaph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where material changes are made to this Policy, Arenaph will provide reasonable advance notice to registered players via email or a prominent notice on the platform. Your continued use of the Arenaph platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how Arenaph protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to Arenaph's processing of your personal data, please contact our Data Protection Officer:
Data Protection Officer — Arenaph
Email: [email protected]
For general support enquiries, you may also contact our customer support team at: [email protected]
Our support team is available 24 hours a day, 7 days a week. For data privacy matters, we aim to acknowledge all enquiries within two (2) business days and to provide a full response within fifteen (15) business days.
For complaints that cannot be resolved directly with Arenaph, you may contact the National Privacy Commission of the Philippines through their official channels.
Play with Confidence
Now that you know how Arenaph protects your privacy, you can play with full confidence. Register your free account today and enjoy hundreds of games built for Filipino players — securely and responsibly.
Your data is protected under the Philippine Data Privacy Act of 2012. Read our Terms & Conditions and Responsible Gaming policy.